Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)2018-07-20T13:26:02-04:00
Why should I purchase a portable oxygen concentrator?2018-07-19T17:09:53-04:00

A portable oxygen concentrator is a great alternative to carrying around a bulky oxygen tank. If you use oxygen daily, a portable oxygen concentrator can provide the therapy you need while being lightweight enough to take with you everywhere. Choosing a portable oxygen concentrator is a good option for those of us who want to maintain an active lifestyle. Some units are as light as 3 pounds and can be worn on the hip while still providing the therapy you need. Overall, portable oxygen is a great option for many people! If you have questions about portable oxygen therapy and if it’s right for you, just give one of our specialists a call at 1.888.747.7590.

Why should I buy from Pure Medical?2018-07-19T17:09:36-04:00

We understand that selecting a portable oxygen concentrator is a huge decision, and that everyone’s needs are different, which is why we provide so many options for you to choose from. Our support team works around the clock to provide expert advice and we are always here for you if you have any concerns. We pride ourselves on our customer service, and we’re dedicated to making sure you have a positive experience.

Why do I have to call to get the pricing for a POC?2018-07-19T17:08:59-04:00

To get the best price for YOUR needs! When you call in, we can find the best price on the portable oxygen concentrator that you are looking for (along with accessories) to put together a package that works best for your personal budget and lifestyle needs. Our manufacturers don’t allow us to display our price online, but we can provide a cost estimate over the phone. This allows us to offer you the lowest price on portable oxygen concentrators. We also provide a price match guarantee to ensure you’re getting the best price on the market. Want to learn more about pricing and our price match guarantee? Give us a call today at 1.888.747.7590.

What are my payment options? Do you offer financing?2018-07-19T17:09:07-04:00

We accept all major credit cards and checks over the phone. We also offer financing.

How do I know which portable oxygen concentrator is best for me?2018-07-19T17:09:45-04:00

With all of the options available, it can be tough to decide which portable oxygen concentrator is the best option for your lifestyle and needs. That’s why we’re here to help! Our specialists have extensive knowledge about each unit and can recommend the best fit for your lifestyle. We start by reviewing your prescription requirements, then we get some details about your lifestyle and the features you would like in your POC (think battery life, weight, type of carrying case, LCD screens, etc.). Since we have such a variety of units available, we can match you with the portable oxygen system that truly meets all of your health and lifestyle needs. One of our representatives will ensure that your POC is a perfect match!

Do you offer warranties and free shipping on POC’s?2018-07-19T17:09:27-04:00

We provide warranties on all units, but warranties vary by manufacturer. If you have any questions about the warranty on your POC, just give us a call at 1.888.747.7590 and we are happy to help. We offer free 2-day shipping on all portable oxygen concentrators (U.S. only, additional shipping for Alaska/Hawaii) and free standard shipping on all accessories.

Do I call Pure Medical if my POC is in need of repair?2018-07-19T17:09:16-04:00

Yes! We can help you troubleshoot any issues with your portable oxygen concentrator, or we can ship the unit to the manufacturer to ensure that your repair is quick and thorough.

Can I use CPAP or BiPAP with my POC?2018-07-19T17:08:49-04:00

Yes. Portable oxygen concentrators with a continuous flow can be used with a CPAP or BiPAP machine. We can help you decide which POC will be most effective alongside your PAP therapy – simply give us a call and we can get started!